Her Captivating Fate

Summer is over, time flies as if yesterday didn’t happen. So anyway, I’m back again with my witty banters, KIDDIN. This will be quite a short review and a farewell for being a loyalist.

So I get it, I’m not a celebrity nor an A-Lister, yet I always have good words for the company and how much I trusted BELO MEDICAL GROUP with my skin. Well, I thank GOD for my genes so I only go there for like twice or thrice a year. I started going to BELO since 2008, I included them in one of my post and indicated they are my favorite beauty clinic. My friends and even my Instagram followers knew how I reckon them with my skin. Then came this summer when I was treated as if I was just a random passerby.

Back in 2008, I used to go to their Rustan’s branch at Ayala and I vividly remember I have my favorite facialist Ness (I hope I get her name right), she was the BEST beautician that made me come back. But then Makati is quite far from my place so I tried other branches until I stick to BELO TIMOG. I usually have my yearly appointment just like this recent one. Since I have “beach skin” over the months I needed to do facials and body scrub. So I called and booked an appointment. They gave me Grace as my attendant.

May 15, 2018. Usually there is someone who will assist you going up but on that day no one did plus their tiny elevator was under maintenance. When I got to the 3rd floor, no one welcomed their guests, which was so rare because usually they would ask if it’s you and would offer drinks. I waited 10-15 minutes for Grace to approach me. When we got to the treatment room, I asked her first if I could have a cup of coffee and I remember her asking “Ngayon ka na iinom ng coffee?“. I was speechless by her comment and tone, I said, “Yes, ngayon na.” At that time, I wish I took off and cancelled my appointment. She gave me few minutes to finish my coffee on which sa tingin niyo naubos ko kaya? LOL. Also, she asked me what facial treatment would I be doing. I asked her opinion but she said “Alam niyo ma’am maganda na skin niyo eh, hindi na kelangan, pero kayo…” So in my mind, “Parang ayaw ni ate ako i-facial“. Then we concluded that I’m no longer doing facials. AND I THANK GOD SHE DID NOT TOUCH MY FACE. When she started scrubbing my lower legs it was a bit hard but since I have high pain tolerance I didn’t mind at all. The last time I had body scrub was at THE SPA, The Fort and was upgraded to a VILLA. Imagine that, I have my own bathroom while at BELO – I used their public toilet slash shower room. And the price of what I pay for is far beyond what they offer.

I was supposed to do a VLOG review because I always claim that I’m a BELO baby, blimey.

The aftermath. Of course, it was refreshing to do body scrub but at that point in time, my skin was a bit in pain. FYI: I told Grace I just got back from the beach. I tipped her 200 pesos because for me people who are in service are working extra-hard and yes despite her moodiness.

I went home and two hours later, I noticed scratches on my right leg…

I informed the branch through text, IG stories (even tagged Vicky as well as Crystal – she saw it), email, as well as on Facebook. It was the next day they contacted me and I was in a meeting when they kept calling me.

What really pissed me off was that this Grace was unconvincing plus how I encountered her that day. When all the people are apologizing on her behalf, she did not. And sarcastically apologized right after.

Just so you know, I did not go back there for scratches treatment. I still have them now, a bit lighter. I let it pass and no, they did not bother to give me any compensation for the discomfort they have caused my skin. It would be nice if they actually gave me a discount on what they did but oh well. I am really dismayed by how I was treated by BELO Company. It’s not about the compensation, as you all know, it’s how you would actually offer kindness or a better service in return to your loyal customer even after the damage has been done. I still haven’t had my facials after that, I’m such a loyalist, LOL. I have a new one in mind, though. I would do a vlog on it. Do you have any recommendations as well? Let me know!

Until then! Thank you for reading my review!